BUY AND SELL SAFELY AND AVOID SCAMS
ThenameXchange™ users are generally trustworthy and well-intentioned but be smart about your transactions. Make sure you’re very clear in your communications about agreed upon price, method of payment and delivery of the item and read the tips below for some good advice.
SCROLL DOWN FOR SCAM ALERTS, TIPS TO AVOID SCAMS AND A LIST OF SCAMMERS REMOVED FROM THE SITE
TRANSACTION—If you choose to deal with the buyer or seller directly, we suggest using your credit card through PayPal® as method of payment. Please see “How to Buy and Sell” for additional information and keep reading to educate yourself about scams.
BUYERS AND SELLERS—We recommend that you either print a hard copy or copy and paste the details of the ad for the item you’ve purchased and save it somewhere on your computer. If there is a dispute about the item, you will have a copy of the ad and the full description of the item to refer to.
SHIPPING – Items should be insured and shipped so that the item can be tracked. You’ll want proof that you shipped and the buyer received the item. Express Mail from the US Postal Service is reasonable, comes with some insurance and is completely trackable and additional insurance can be purchased. Or ship UPS with appropriate insurance. If shipping Priority Mail, it is recommended you ship certified mail with proof of receipt. Using a third party company such as escrow.com or safefunds.com helps to eliminate some of these concerns.
If you’ve paid via PayPal and not received the item paid for, contact PayPal® Resolution Center immediately. If you used your credit card through your PayPal® account, contact your credit card company as well. Also, contact your local law enforcement agency.
If you plan to do your transaction in person, it’s very important to take some precautions. If meeting someone, please remember to:
• Insist on a public meeting place like a cafe
• Tell a friend or family member where you’re going
• Take your cell phone along
• Consider having a friend accompany you
• Trust your instincts
Also, if making the transfer of goods in person, make sure you get or provide a receipt or bill of sale. You want something to prove that the transfer was made from seller to buyer. Both parties should sign the receipt and it’s worth asking to see ID to make sure each party is who they say they are. PayPal® payments can be reversed if the buyer claims to have never received the item.
Taking these simple precautions helps make ThenameXchange™ safer for everyone. For more information about personal safety online, check out these resources:
AVOID FRAUD & SCAMS
**SCAM ALERT** Watch out for fake PayPal® emails. If you receive an email from PayPal® saying you’ve received funds from a buyer, confirm this fact by going to the PayPal® website and checking your account BEFORE shipping the item.
**SCAM ALERT** If a buyer offers to send or actually sends you a money gram or wire transfer for MORE than the agreed upon price and asks you to send back the difference THIS IS A SCAM and should be reported to the local authorities immediately. See below for who to contact and more information about OVER PAYMENT SCAMS.
**SCAM ALERT** If a buyer makes an offer on your item and asks you to ship it to their “sister”, “cousin” etc. in another country, walk away. This is probably a scam.
EDUCATE YOURSELF ABOUT SCAMS:
Over payment scams
Consumer Fraud Reporting and Tips
Spotting a Fake Third Party Escrow Site
You can avoid being ripped off by following these common-sense rules:
• If a buyer offers you more money for an item than the item is worth and then asks you to send the difference back to them, THIS IS A SCAM. See “Over Payment Scams” above.
• WHENEVER POSSIBLE, DEAL LOCALLY WITH PEOPLE YOU CAN MEET IN PERSON.
• NEVER WIRE FUNDS VIA WESTERN UNION®, MONEYGRAM® or any other wire service – anyone who asks you to do so is a scammer.
• FAKE CASHIER CHECKS & MONEY ORDERS ARE COMMON, and BANKS WILL CASH THEM AND THEN HOLD YOU RESPONSIBLE when the fake is discovered weeks later.
• NEVER GIVE OUT FINANCIAL INFORMATION (bank account number, social security number, eBay®/PayPal® info, etc.)
Remember – THENAMEXCHANGE™ IS NOT INVOLVED IN ANY TRANSACTION, and does not handle payments, guarantee transactions, provide escrow services, or offer “buyer protection” or “seller certification” – Beware of any buyer or seller who claims ThenameXchange™ makes any of these promises.
These are the usernames of individuals we have removed from the site for fraudulent activity. If you run across them or are contacted by them, DO NOT RESPOND and REPORT IT TO US A.S.A.P. Please see information on how to report scammers below and please contact us if you’re suspicious of a user:
WHO TO NOTIFY ABOUT FRAUD OR SCAM ATTEMPTS:
First, email us immediately at firstname.lastname@example.org Next, contact:
• FTC online complaint form (www.ftc.gov)
• FTC toll free hotline: 877-FTC-HELP (877-382-4357)
• Canadian PhoneBusters hotline: 888-495-8501
• Internet Fraud Complaint Center (www.ic3.gov/)
• Non-emergency number for your local police department.
• Consumers are asked to report check overpayment scams to their state Attorney General, Better Business Bureau and the National Fraud Information Center/Internet Fraud Watch, a service of the National Consumers League at www.fraud.org. or 1-800-876-7060, or the FTC at www.ftc.gov or 1-877-FTC-HELP.
You can also file a complaint at the FBI’s Internet Crime Complaint website. www.ic3.gov
If you suspect that an item posted for sale on ThenameXchange™ may be part of a scam, please email the details to email@example.com. Be sure to include the URL of the ad in your message.
Most scams involve one or more of the following:
• Inquiry from someone far away, often in another country and the offer to pay via money order.
• Western Union®, Money Gram®, cashier’s check, money order, shipping, escrow service other than the ones we’ve recommended, or a “guarantee”
Most of our users are on the up and up, but ALWAYS educate your self before buying and selling online.